Privacy Policy

Updated: Nov. 9, 2026

Effective Date: November 9, 2026

techvault ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, store, share, and protect personal data when you visit https://www.techvault.tech, create an account, purchase or use our software products, or contact our support team.

1. Data Controller

Name: Maksym Rozhdestvenskyi, operating as techvault
Country: Ukraine
Website: https://www.techvault.tech
Privacy Contact: office@techvault.tech
Correspondence address: Zhitomirskaya str. 164, Odesa, Ukraine, 65085

For privacy-related requests, contact us at the email address above.

2. Information We Collect

Depending on your interactions with our services, we may process the following categories of information.

Account Information

• Username and display name
• Email address
• Password authentication data, stored using secure password hashing
• Account creation and login records
• Account preferences

Purchase and License Information

• Order identifiers
• Purchased products and license entitlements
• Transaction amounts, currency, and payment status
• Payment provider transaction references
• License activation and verification records

Technical Information

• IP address
• Browser and operating system information
• Application version
• Device or installation identifiers, if used for licensing
• Error reports and diagnostic logs
• Security-related activity

Support and Community Information

• Support messages and correspondence
• Bug reports and attachments you submit
• Forum posts, reviews, and feedback

We collect only information reasonably necessary for the purposes described in this Policy.

3. How We Use Personal Data

We process personal data to:

• Create and maintain user accounts.
• Authenticate users and protect accounts.
• Deliver purchased software and manage licenses.
• Verify purchases and prevent licensing fraud.
• Provide technical support.
• Process orders and refunds.
• Maintain software security and reliability.
• Diagnose errors and improve our products.
• Meet tax, accounting, and legal obligations.
• Send important account, purchase, security, and service notifications.
• Send optional promotional communications where permitted and appropriately authorized.

4. Legal Bases for Processing

Where the GDPR applies, processing may rely on:

Contractual necessity: to provide accounts, software access, licensing, purchases, and support.

Legal obligations: to maintain legally required accounting records and comply with applicable laws.

Legitimate interests: to protect systems, prevent fraud, investigate technical problems, and maintain service security, subject to applicable safeguards.

Consent: for optional analytics, marketing, or non-essential cookies where required.

You may withdraw consent at any time without affecting the lawfulness of processing performed before withdrawal.

5. Payment Processing

Payments may be handled by external payment processing providers.

These providers may collect payment information, perform fraud checks, and maintain transaction records under their own privacy policies.

techvault does not intentionally store complete credit or debit card numbers.

The applicable payment processor and its privacy information will be identified during checkout or in the relevant payment interface.

6. Cookies and Similar Technologies

Our website may use essential cookies or similar technologies for authentication, account sessions, security, and shopping functionality.

Non-essential analytics, advertising, or preference cookies will be used only in accordance with applicable consent requirements.

Where required, users will be offered the ability to accept, reject, or manage non-essential cookies.

7. Sharing of Information

We may disclose limited personal information to service providers necessary for operating our services, including:

• Website hosting and infrastructure providers
• Payment processors
• Transactional email services
• Security and anti-fraud providers
• Technical support and analytics services, where implemented

Service providers receive only the information required for their functions, subject to applicable contractual and legal safeguards.

We do not sell personal information to advertisers.

We may also disclose information where required by law or necessary to protect lawful rights.

8. International Data Transfers

Because techvault operates from Ukraine and may use infrastructure or service providers in other countries, personal data may be transferred internationally.

Where applicable data protection law requires safeguards for international transfers, we will implement appropriate measures, such as recognized contractual protections or other valid transfer mechanisms.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Account data while an account remains active and as otherwise required for legitimate purposes.
• Purchase and transaction records for applicable accounting, tax, and legal retention periods.
• License information while necessary to maintain valid software entitlements.
• Support and technical records for the time reasonably required to resolve issues and maintain security.

When data is no longer required, we delete or anonymize it, subject to legal obligations and legitimate retention needs.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal data.

These may include encrypted communications, access restrictions, secure authentication, and appropriate monitoring.

No online system can be guaranteed completely secure.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal data.
• Correct inaccurate information.
• Request deletion of personal data.
• Restrict or object to certain processing.
• Receive portable copies of eligible data.
• Withdraw consent.
• Submit complaints to a competent data protection authority.

To exercise these rights, contact office@techvault.tech.

We will respond within the timeframes required by applicable law.

You may also lodge a complaint with the competent supervisory authority where the GDPR provides that right.

12. Account Deletion

You may request deletion of your account by contacting office@techvault.tech.

Account deletion may result in the loss of access to account-linked features and licenses. We will explain relevant consequences before completing a deletion request where required.

Certain transaction or legal records may need to be retained after account deletion.

13. Children's Privacy

Our services are not intended for children who are unable to provide valid consent or enter into the relevant agreement under applicable law without parental or guardian authorization.

We do not knowingly collect children's personal information in violation of applicable law.

If you believe such information has been collected improperly, please contact us.

14. Automated Decision-Making

We do not intend to use personal data for decisions based solely on automated processing that produce legal or similarly significant effects, unless separately disclosed with applicable safeguards.

Automated security or licensing checks may be used to verify valid access and detect suspicious activity.

15. Third-Party Websites

Our website may contain links to external services.

We are not responsible for third-party privacy practices. Please review their respective privacy policies.

16. Policy Updates

We may update this Privacy Policy to reflect changes in our services, data practices, or legal requirements.

The updated version will be published here with a revised effective date.

17. Contact

techvault — Maksym Rozhdestvenskyi
Country: Ukraine
Website: https://www.techvault.tech
Privacy and General Inquiries: office@techvault.tech
Technical Support: support@techvault.tech
Refund and Payment Inquiries: refund@techvault.tech