Refund Policy
Updated: Nov. 9, 2026
Effective Date: November 9, 2026
Thank you for purchasing software from techvault.
This Refund Policy explains how refunds are handled for digital software, applications, games, license keys, subscriptions, Early Access products, and other digital purchases made through https://www.techvault.tech.
Developer: Maksym Rozhdestvenskyi (techvault)
Refund Contact: refund@techvault.tech
1. Digital Product Delivery
Our products are primarily distributed electronically.
After successful payment, purchased software or license entitlements may be made available through your techvault account, a download link, a license key, or another delivery method specified during checkout.
No physical goods are shipped unless expressly stated otherwise.
2. Voluntary Refund Eligibility
Subject to applicable law, we offer a voluntary refund request period of 14 calendar days from the purchase date for digital products that have not been downloaded, activated, or accessed.
We may also consider refund requests for:
- Duplicate purchases or accidental duplicate charges.
- Technical failures that prevent the purchased product from functioning as described and cannot be reasonably resolved.
- Failure to deliver a purchased product or valid license.
- Incorrect charges or other billing errors.
Refund eligibility is assessed according to the circumstances, applicable legal requirements, and the payment provider's procedures.
3. Downloaded or Activated Software
Digital products that have already been downloaded, activated, or accessed may not qualify for a voluntary change-of-mind refund.
Where applicable law permits the loss of a statutory withdrawal right for immediately supplied digital content, this depends on obtaining the customer's required prior express consent and acknowledgment and providing the required purchase confirmation.
This restriction does not affect mandatory consumer rights concerning defective, non-conforming, or undelivered digital content.
4. Early Access, Beta, and Pre-Release Products
Certain software products may be distributed in Early Access, beta, or pre-release versions.
These products are under development and may contain bugs, incomplete functionality, compatibility limitations, or performance issues.
The development status and known limitations disclosed before purchase form part of the product description.
Refund requests based solely on a clearly disclosed pre-release characteristic may not qualify for a voluntary refund after access begins.
However, technical defects, failure to deliver, material non-conformity, or other circumstances protected by applicable law remain eligible for the remedies required by law.
5. Subscription Products
Where subscription-based products are offered, renewal terms, billing frequency, and cancellation conditions will be disclosed before purchase.
Cancelling a subscription ordinarily prevents future renewals but does not automatically result in a refund for an already-started billing period, except where required by law or stated in the applicable offer.
6. How to Request a Refund
To request a refund, contact:
refund@techvault.tech
Please include:
- Your order number or transaction reference.
- The email address associated with your purchase.
- The product name.
- The date of purchase.
- A brief description of the issue.
- Relevant error messages or screenshots, if available.
Do not send payment card numbers, passwords, or other sensitive authentication information.
7. Refund Review and Processing
We aim to acknowledge refund requests within 3 business days.
We may request additional information or offer troubleshooting where this is appropriate and does not interfere with your statutory rights.
Approved refunds are generally initiated through the original payment method, unless otherwise permitted or required by law.
Actual processing times depend on the payment service provider, the issuing bank, and applicable legal deadlines.
8. Cancellation of License Access
When a purchase is refunded, the associated software license or entitlement may be revoked.
Users must discontinue use of software for which the underlying license has been validly cancelled and remove copies where required by the applicable license agreement and law.
Refunding one product does not automatically terminate access to unrelated purchases.
9. Purchases Through Third-Party Platforms
If you purchased a techvault product through an external marketplace or distributor acting as the seller or merchant of record, the applicable platform's refund procedure may govern the transaction.
We will provide reasonable assistance in identifying the appropriate refund channel.
Nothing in this section limits mandatory rights against the legally responsible seller.
10. Chargebacks and Payment Disputes
If you believe a payment was unauthorized or incorrect, contact refund@techvault.tech or your payment provider.
We may investigate disputed transactions and temporarily restrict affected entitlements where necessary to prevent fraud, subject to applicable law.
11. Consumer Protection Rights
This Policy does not replace, exclude, or restrict any statutory cancellation, conformity, repair, replacement, price reduction, termination, or refund rights available under applicable consumer protection laws.
In particular, customers in jurisdictions with mandatory digital content consumer protections retain those protections regardless of any voluntary refund limitations described above.
12. Changes to This Policy
We may update this Refund Policy from time to time.
Updates will be published on this page with the revised effective date.
Changes will not retroactively remove rights established under an existing purchase or applicable law.
13. Contact Information
techvault
Developer: Maksym Rozhdestvenskyi
Country: Ukraine
Website: https://www.techvault.tech
Refunds and Billing Disputes: refund@techvault.tech
General and Legal Inquiries: office@techvault.tech
Technical Support: support@techvault.tech
For refund requests, include your purchase reference and a description of the problem.